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Citizens Awareness Group organize a special session for telecom customers

Chandigarh, 30th December 2023: Citizens Awareness Group in collaboration with Telecom Regulatory Authority of India (TRAI) organized a special session on " Telecom Consumers outreach program "  to create awareness about the rights and duties of telecom customers at Community Center Sector 22, which was attended by large number of Telecom Consumers, Representatives of Telecom Service providers, Representatives from Consumer Organizations. Senior Telecom officers also participated in the program.

On this occasion, Surinder Verma, Chairman, Citizens Awareness Group, organized a customer outreach program to educate the consumers about Mobile No Portability (MNP), Unsolicited Commercial Calls (UCC) and Value Added Services (VAS), Roaming Charges and others. Appreciated the important role of Telecom Regulatory Authority of India for.

He added consumers should be aware of the grievance redressal mechanism, procedure for filing appeal, procedure for porting the subscription to another service provider by retaining the same number, procedure to stop unsolicited commercial communication and unwanted calls, and rules related to value-added services.

After the session, an open session on Consumer Grievance Redressal was also held where the problems of frequent call drops, call drops, network problems and tower radiation were discussed. Many consumers are not aware of the regulations issued by TRAI to protect the interest of the consumers.

Group Chairman Surinder Verma further said that Citizens Awareness Group has been working with TRAI since June 2016 and has been designated as a Consumer Advocacy Group, one of the most active NGOs in India.

He also encouraged Consumers to register Complaints at call centres of service providers and then approach the appellate Authority.

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